Commercial Cleaning Walkthrough Checklist

Everything to capture on-site before you quote — so your bid is accurate the first time.

Why this matters: Most lost margin traces back to the walkthrough, not the cleaning. Price the work, not the square footage — two identical-sized buildings can need very different labor. Fill this out on-site; quote from your notes, never from memory.

Prospect / Business

Contact & Role

Address

Phone / Email

Walkthrough Date

Estimated By

1 · Facility Overview

Facility type office, medical, dental, daycare, gym, retail, church, warehouse…
Total square footage (get it — don't guess)
Number of floors / suites
Restroom count & condition
Offices, conference rooms, break rooms (counts)
Lobby / reception / waiting areas

2 · Flooring (drives labor)

Carpet — % of space, condition
Hard floor: VCT / tile / hardwood / concrete
Any specialty flooring or periodic care (strip & wax, extraction)
Entryways & high-traffic wear

3 · Scope of Work

Which areas ARE included
Which areas are EXCLUDED (state it clearly)
Tasks most important to them ask directly
High-touch / disinfection needs (medical, daycare)
Periodic add-ons: interior glass, windows, floor care, pressure washing

4 · Frequency & Access

Cleaning frequency wanted (nightly / 3x / 2x / weekly)
Preferred days & times · weekend service?
After-hours access · alarm code · keys / fobs
Restricted or secure areas
Desired start date

5 · Supplies & Consumables

Who supplies: paper towels · toilet paper · hand soap · liners
Restocking expected? (price it in)

6 · Current Situation & Priorities

Do they have a cleaner now? What prompted the switch?
"What do you wish your current cleaner did better?" builds rapport + pricing leverage
Recurring problem areas or complaints
How they'll judge quality · decision timeline